Instruction for OSD and Freight Claim

OSD means Overage/Shortage/Damage. When you submit an OSD report you are not filing a freight claim. An OSD is a report that is submitted to the railroad/motor carrier and Cornerstone to notify the parties of an overage, shortage or damage to the shipment.

The railroads require that they are notified of any OSD within 24 hours of delivery or the following business day after the delivery was made on a weekend or holiday. Likewise, Cornerstone requires an OSD report be filed within the same parameters.

When reporting an OSD use the appropriate form based upon the mode of transportation for which the damage occurred. Please send that form to the carrier of record and send a copy of the form to Cornerstone. These forms can be located on our website and have “OSD” in the file name. PLEASE include photos upon reporting damages. This enables us to determine if we will require an inspector to visit your facility and survey the damages.

Some synonyms for “Damage” are:

Bent	Broken	Cracked	Creased
Crumpled	Crushed	Cut	Damaged
Dented	Distorted	Gouged	Mutilated
Punctured	Ripped	Torn	Warped

Conclusion

Adhering to proper OSD filing guidelines and strict timeline parameters ensures seamless communication between carriers and logistics partners, minimizing disputes and facilitating swift freight claims resolution.